Incident Report Management

covers the essentials of incident reporting (IR) in healthcare settings. It defines key terms such as incidents, near misses, clinical and non-clinical incidents, serious adverse incidents, sentinel events, medication errors, and harm. The lecture emphasizes the importance of reporting incidents to learn from mistakes, track progress, identify trends, improve risk management, and take actionable steps. The IR process involves reporting incidents through an intranet link, filling out forms, and the Quality Improvement (QI) department reviewing and investigating the reports. The lecture also highlights the need for immediate action, continuous reporting, and disclosing serious incidents to patients and their families. Additionally, it introduces a Safety Culture Program with awards to encourage commitment to patient safety.