Key Performance Indicators (KPIs)

This course provides healthcare professionals with a comprehensive introduction to Key Performance Indicators (KPIs) and their essential role in improving quality, safety, and operational performance within hospital settings. Participants will learn what KPIs are, why they matter, and how they are used to measure organizational objectives through frameworks such as SMART. The course covers various types of healthcare KPIs—including quality, patient safety, operational, patient experience, and financial indicators—along with methods of calculation, reporting, and trend analysis. By the end of the course, learners will understand how KPIs support data‑driven decision‑making and how every staff member contributes to achieving better healthcare outcomes.